Frequently Asked Questions

Everything you need to know about our Southwest-inspired collections.

How long will it take to receive my order?

Standard shipping typically takes 5-7 business days within the continental United States. Express shipping options are available at checkout for faster delivery.

What is your return policy for jewelry and apparel?

We offer a 30-day return window for all unworn items in their original packaging. Please ensure tags are attached to receive a full refund to your original payment method.

Are your turquoise pieces authentic?

Yes, we pride ourselves on sourcing genuine stones and high-quality materials. Each piece of jewelry is crafted to honor traditional Southwestern aesthetics and quality standards.

Do you offer international shipping?

Currently, Chaco Canyon Trading ships to the United States and Canada. We are working on expanding our reach to more international destinations in the near future.

How should I care for my sterling silver jewelry?

To maintain shine, store your jewelry in a cool, dry place and clean it gently with a soft polishing cloth. Avoid contact with harsh chemicals, perfumes, or salt water.

Can I track my package after it ships?

Absolutely. Once your order is processed, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.